Annual Report

for the year ended 31 March 2013

Annual Report 2013

Group Overview

Key Awards and Accolades

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CORPORATE GOVERNANCE & TRANSPARENCY

ASIA'S BEST MANAGED COMPANIES 2012 BY FINANCE ASIA - SINGTEL

Best Managed Company in Singapore
Best Corporate Governance
Best Investor Relations

ASIA PACIFIC ENTREPRENEURSHIP AWARDS 2012 - AIS

Outstanding Entrepreneurship Award - Wichian Mektrakarn

ETHISPHERE INSTITUTE: 2013 WORLD'S MOST ETHICAL COMPANIES - SINGTEL

Euromoney 2013 poll - SINGTEL

Best Managed Company

GOVERNANCE AND TRANSPARENCY INDEX 2012 - SINGTEL

Ranked 1st

IR MAGAZINE SOUTH EAST ASIA AWARDS 2012 - SINGTEL

Grand Prix for Best Overall Investor Relations (Large Cap)
Best IR in Sector-Technologies & Telecoms
Best Corporate Governance
Best Corporate Literature
Best Use of Technology
Topped IR Magazine’s South East Asia's Top 25 list

MONEY AND BANKING MAGAZINE 2012 - AIS

Best Public Company Registered with the Stock Market of Thailand

PSE BELL AWARDS 2012 - GLOBE

PSE Bell Award for Corporate Governance

STOCK EXCHANGE OF THAILAND'S SET AWARDS 2012 - AIS

Best Company Performance Award
Best Investor Relations Award

CORPORATE CITIZENSHIP

AUSTRALIAN COMMUNICATIONS ALLIANCE AWARD 2012 - OPTUS

Community Contribution - Kids Helpline “Make Cyber Space a Better Place”

AUSTRALIAN BUSINESS AWARD 2012 - OPTUS

Community Contribution - Kids Helpline “Make Cyber Space a Better Place”

8th INDONESIA SUSTAINABILITY REPORTING AWARDS (ISRA ) 2012 - GLOBE

Best in Sustainability Reporting in the Philippines

AFRICACOM AWARDS - AIRTEL

Best Cost Efficiency Initiative - Hybrid Power Solution

ASIA RESPONSIBLE ENTREPRENEURSHIP AWARDS 2012 - GLOBE

Social Empowerment Category for “Sagot Ka ni Kap” Program

COMMUNITY CHEST AWARDS 2012 - SINGTEL

Pinnacle Award
10-year Outstanding Special Events Award
Special Events Platinum Award
Corporate Platinum Award
SHARE Corporate Gold Award

FINANCEASIA 12th ANNUAL SURVEY - SINGTEL

Best Corporate Social Responsibility

NEWSWEEK GREEN RANKINGS 2012 - SINGTEL

SINGAPORE HR AWARDS 2012 - SINGTEL

Leading HR Practices in CSR

BUSINESS EXCELLENCE

ASIA BUSINESS CONTINUITY AWARDS 2012 - SINGTEL

Best Continuity Provider of the Year (BCM Services)

ALL INDIA MANAGEMENT ASSOCIATION AND DELHI MANAGEMENT ASSOCIATION - AIRTEL

Excellence Award for Shared Service Centre Operations in India

AUSTRALIAN BUSINESS AWARDS 2012 - OPTUS

Service Excellence - Social Media Response Team

AUSTRALIAN INSTITUTE OF PROJECT MANAGEMENT 2012 - SINGTEL

Project Management Achievement Award: Telecommunications Technology

CCSL & BISNIS INDONESIA - TELKOMSEL

Excellent Service Experience Award (ESEA) 2013

CHINA NETWORK WORLD ANNUAL PRODUCT & SOLUTION AWARD S 2012 - SINGTEL

Best Innovative Managed ICT Services Provider

COMMUNICATIONS ALLIANCE AND COMMSDAY (ACOMMS) AWARDS 2012 - OPTUS

Innovation in Large Company - Optus’ 3G Home Zone
Commitment to Customer Service - Optus Consumer Web Chat initiative

CONTACT CENTRE WORLD ASIA PACIFIC AWARDS 2012 - SINGTEL

Customer Service Best Practices (In-house) - Gold
Helpdesk Best Practices - Gold

CNET ASIA READERS’ CHOICE AWARDS 2012/2013 - GLOBE

Best Telco in the Philippines - Gold

CNET ASIA READERS' CHOICE AWARDS 2012/2013 - SINGTEL

Best Telco in Singapore - Gold

CNET ASIA READERS’ CHOICE AWARDS 2012/2013 - TELKOMSEL

Best Telco in Indonesia - Gold

CUSTOMER SERVICE INSTITUTE OF AUSTRALIA AWARD 2012 - OPTUS

Service Excellence in a Help Desk for Optus Customer Web Chat Team
Customer Service Manager of the Year - Mylie Snow

EXCELLENT SERVICE AWARD 2012 - SINGTEL

First in the Telco category

FROST & SULLIVAN ASIA PACIFIC ICT AWARDS 2012 - SINGTEL

Telecom Cloud Service Provider of the Year

FROST & SULLIVAN PHILIPPINES EXCELLENCE AWARDS 2012 - GLOBE

Philippines’ Telecom Service Provider of the Year
Philippines’ Broadband Service Provider

GOING THE EXTRA MILE (GEMS) AWARD 2012 - SINGTEL

Premium Award in the Telecommunications category

HARDWAREMAG AND HARDWARE ZONE.COM TECH AWARDS 2013 - SINGTEL

Readers’ Choice category:
Best Mobile Operator
Best Provider of Mobile and Fibre Broadband Service

ICT ASEAN AWARD 2012 - SINGTEL

Gold Award, Public Sector

MARKETING INTERACTIVE - SINGTEL

Digital Media of the Year (Lifestyle) - InSing

MARKETING & FRONTIER - TELKOMSEL

Top Brand Award - kartuHalo
Top Brand Award - simPATI
Top Brand Award - TELKOMSELFlash
Top Brand Award - Telkomsel

MARKETING & CCSL - TELKOMSEL

Call Centre Award for Achieving Excellence Service Performance

MARKETEERS & MARKPLUS - INDONESIA SERVICE TO CARE AWARDS 2012- TELKOMSEL

Indonesia’s Favourite Netizen Brand Award

ME AWARDS 2012, BY MOBILE ENTERTAINMENT - AMOBEE

Best Rich Media Ad Platform for amobee PULSE Create

NETWORK WORLD ASIA INFORMATION MANAGEMENT AWARDS 2012 - SINGTEL

Best Security-as-a-Service
Best Managed Services and IP Infrastructure Services

PROCESS EXCELLENCE (PEX) AWARDS - SINGTEL

Best Business Process Management Honorary Mention
Winner of Deployment Leader of the Year - Yew Ker Ling

QUEST FORUM INDIA QUALITY AWARD - AIRTEL

Top Telecom Service Provider 2012

READERS’ CHOICE MAGAZINE 2012 - AIS

Thailand’s Most Admired Company

SEATRADE ASIA AWARDS 2012 - SINGTEL

Technical Innovation Award

SELULAR MAGAZINE AWARD - TELKOMSEL

Best GSM Operator of the Year

SING TAO DAILY IT SQUARE EDITORS’ CHOICES HK 2012 - SINGTEL

Best-of-Breed Solutions in IT industry - Singtel Managed Services

SPH IINK AWARDS

Best Use of Radio (Gold) - BPL Campaign "It's a bro thing"

SURVEY OF MOBILE SERVICE PROVIDERS 2012 - AIS

Most Powerful Brands of Thailand

SWA & ONBEE MARKETING RESEARCH - TELKOMSEL

WOMM Award for simPATI - Most Recommended Prepaid GSM Card
WOMM Award for kartuHalo - Most Recommended Postpaid GSM Card
WOMM Award for Telkomsel - Most Recommended Blackberry Internet Service

TECHLIFE INNOVATIVE AWARDS 2012 - TELKOMSEL

Best Innovative Operator of the Year

TELECOMS AWARDS - AIRTEL

Industry’s Most Innovative Telecom Company of the Year
Telecom Brand of the Year
Customer Friendly Operator of the Year

THAI DIRECT MARKETING ASSOCIATION - AIS

Most Aspiring Call Centre

WORLD CONTACT CENTRE AWARDS 2012 - SINGTEL

Best Helpdesk - Gold
Best Contact Centre Design - Gold

PEOPLE

SINGAPORE HEALTH AWARD 2012 - SINGTEL

Gold

SINGAPORE HR AWARDS 2012 – SINGTEL

Leading HR Practices in Talent Management, Retention & Succession Planning

NTUC MAY DAY AWARDS 2012 – SINGTEL

Plaque of Commendation (Gold)