| EMBRACE RESPONSIBLE
BUSINESS PRACTICES |
Corporate governance and fraud prevention programme
We educate all our people on the Code of Conduct and Conflict of Interest
Policy, which is reviewed on a periodic basis. The policy was revised in
early 2011 to incorporate statements highlighting the risk of employees
who engage in habitual gambling and stress further the requirement for
employees to conduct themselves sensibly to uphold the integrity of the
company. Any employee who suffers financial embarrassment is
required to report it to the Management immediately.
We also require all our people at managerial grades and above to
complete an annual Declaration of Conflict of Interest and Compliance
with the Code of Conduct, with effect from 2011.
We conducted briefing sessions for about 500 of our people to guide
them in the completion of the Declaration. We also reinforced the
expectation that while discharging their duties and responsibilities,
they must conduct themselves with utmost integrity in their dealings
with customers, suppliers, competitors, business partners, colleagues
and the community. Topics on procurement governance and internal
control processes relating to purchasing activities as well as fraud risks
and controls were also covered.
We have a whistleblower programme that provides our people with
well-defined and accessible channels within the Group to report
suspected fraud, corruption, dishonest practices and other similar
matters. We have set up a direct channel to Internal Audit as well as an
independent, externally-managed whistleblower hotline service.
All whistleblower complaints and suspected fraud are independently
investigated by Internal Audit and reviewed periodically by the Audit
Committee to ensure adequate follow-up by Management. |
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Fraud and anti-corruption training programmes are periodically
provided during new employee induction. In FY10/11, about 670
employees in Singapore received training in risk management and fraud.
Access to our products and services
As a Public Telecommunication Licensee, Singtel has to meet certain
basic obligations, including the obligation to make available a basic
telephone service to any person in Singapore who requests the
provision of such a service, and provide emergency as well as public
payphone services.
Furthermore, we need to meet specific quality requirements or Quality
of Service set by the regulator, Infocomm Authority of Singapore (IDA),
for the various telecommunication services that we offer. IDA publishes
regular performance reports on broadband, mobile and fixed telephone
services offered by various operators in Singapore. These reports are
found at www.ida.gov.sg.
We publish Singtel's level of compliance with the Quality of Service
Indicators at http://info.singtel.com/about-us/sustainability/marketplace/ under 'Regulation'. |
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