Annual Report


for the year ended 31 March 2012

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Key Awards and Accolades

Corporate Governance & Transparency

Governance and Transparency Index – Singtel

>    Ranked 1st

SIAS Investors’ Choice Awards 2011 – Singtel

>    Inaugural Internal Audit Excellence Award
>    Special Recognition for Internal Audit Award – Chor Khee Yang

IR Magazine South East Asia Awards 2011 – Singtel

>    Best Overall Investor Relations (Large Cap)
>    Best Corporate Governance and Disclosure
>    Best Investment Meetings
>    Best Reporting
>    Best Investor Relations by Sector (Technologies & Telecoms)

Corporate Governance Asia: Asian Excellence Recognition Awards 2011 – Singtel

>    Asia’s Best CFO (Investor Relations) – Jeann Low
>    Best Investor Relations by a Singapore Company

Ethisphere Institute: 2012 World’s Most Ethical Companies – Singtel

Thailand Corporate Excellence Awards 2011 – AIS

>    Corporate Improvement Excellence Award

Institute of Corporate Directors (ICD) – GloBE

>    Platinum Award for Corporate Governance Practices

Business Excellence

Asia Communication Awards 2011 – Singtel

>    Best Cloud Service

CCAS International Contact Centre Awards 2011 – Singtel

>    Best In House Contact Centre (20 – 100 seats) – Gold

Computerworld Singapore Customer Care Awards 2011 – Singtel

>    Telecommunication Services

Computerworld Singapore Readers’ Choice Awards 2011 – Singtel

>    Best Data Centre and Hosting Services
>    Best Managed Connectivity Services

Frost & Sullivan APAC ICT Award 2011 – Singtel

>    Managed Service Provider of the Year

IT SQUARE EDITORS’ CHOICES, HONG KONG 2011 – Singtel

>    Best Managed Services Provider

MEF CARRIER ETHERNET SERVICE PROVIDER OF THE YEAR 2011 – SINGTEL

>    Regional Service Provider of the Year – APAC

NetworkWorld Asia Readers’ Choice Awards 2011 – Singtel

>    Best Managed Services

World Communication Awards 2011 – Singtel

>    Users’ Choice Award

Singapore InfoComm Technology Award 2011 – NCS

>    eGovernment Category – Overall Winner

Communications Alliance Awards – OPTUS

>    Commitment to Customer Service

Customer Service Institute of Australia– OPTUS

>    National Service Awards

Money & Banking Magazine – AIS

>    Best Public Company of the Year 2011

Brand Equity’s Most Trusted Brands survey 2011 – Airtel

>    Service Brand – Ranked 1st

CNBC Awaaz storyboard Consumer Awards 2011 – Airtel

>    Most Recommended Telecom Service Provider of the Year
>    Consumer’s Trusted Choice of the Year

ET Telecom Awards 2011 – Airtel

>    Global Gamechanger
>    Innovative VAS Provider
>    Customer Experience Enhancement

Frost & Sullivan 2011 India IT & Telecom ExcellencE AWARDS– Airtel

>    Mobile VAS Provider of the Year
>    Enterprise Telecom Service Provider of the Year
>    Wholesale Data Service Provider of the Year

Rolta Awards 2011 – Airtel

>    Telecom Player of the Year

7thAfrica Telecom Conference– Airtel

>    Best Data Operator for Eastern and Southern Africa

Frost & Sullivan – GLOBE

>    Broadband Service Provider of the Year

10th Philippine Quill Awards – GLOBE

Award of Excellence:
>    Conditional Cash Transfer (CCT) via GCASH REMIT
>    Globe Prepaid SUPERUNLITXTALL25

Frost & Sullivan Indonesia Excellence Awards 2011 – Telkomsel

>    Most Innovative Application of the Year – t-cash

Selular Award – Telkomsel

>    Operator of the Year

Indonesia Cellular Award 2011 – Telkomsel

>    Best Value Added Service

Indonesia Brand Champion Award 2011 – Telkomsel

>    Brand Equity Champion of Cellular Operator – simPATI
>    Brand Equity Champion of Mobile Internet Provider – TELKOMSELFlash

Corporate citizenship

Community Chest SHARE Awards – Singtel

>    Corporate Platinum Awards
>    Special Events Platinum Awards – Singtel Touching Lives Fund

Corporate Governance Asia: Asian Excellence Recognition Awards 2011 – Singtel

>    Best CSR
>    Best Environmental Responsibility

WWF’S EARTH HOUR 2011 Participation Awards – Singtel

>    Best Staff Engagement Initiative

Asia Responsible Entrepreneurship Awards 2011 – AIS

>    Best Entrepreneur in Southeast Asia (Social Empowerment)

Green IT Study & Awards 2011 – Airtel

>    Top 10 “Green IT Enterprises” in India

ICT PURA & USO Award 2011 – Telkomsel

Indonesia CSR Award 2011 – Telkomsel

people

MAY DAY AWARDS – SINGTEL

>    Plaque of Commendation – Gold

Australian Business Awards – OPTUS

>    Recommended Employer

Safety Rehabilitation and Compensation Awards 2011 – OPTUS

>    Best Workplace Health and Wellbeing Program

Gawad Maestro Outstanding Workplace and Learning Performance Program of the Year – GLOBE

>    Employer of Choice