Market Trends

Customers' relationships with their telcos have been redefined by the proliferation of mobile devices, richer content and apps by over-the-top (OTT) players. Telcos are seeking new ways to maintain their relevance with customers who are less reliant on traditional call and text services. Yet, the role of telcos in providing access to the internet puts them at the centre of this digital revolution.

We are transforming ourselves to ensure our services allow customers to do more with advances in technology, particularly over the mobile internet. This goal is supported by significant investments in networks to ensure quality coverage, speeds and capabilities as well as simplified price plans, customer touchpoints and processes, geared to maximise customer experience as they make use of mobile internet services.

Worldwide, the industry recognises that traditional pricing models for mobile services need to evolve to better match mobile data revenue with the corresponding use of mobile networks and spectrum. This will help to promote the necessary infrastructural investments.

In FY2014, we invested S$2.1 billion in our networks in Singapore and Australia, and this amount will increase to S$2.3 billion as we make further network enhancements for FY2015. Payments for spectrum costs will also rise to S$900 million in FY2015.

Stategic Priorities

Our priorities are to create a more efficient and productive business with scale, and drive value from our core telecommunications operations by providing a differentiated and outstanding customer experience that deepens relationships with our customers and builds brand loyalty.

We continue to invest in superior networks and solutions to help customers stay connected in more places, all the time. We will also intelligently analyse our rich sources of data to create innovative and compelling products and services for customers.

We will work closely with our regional mobile associates to further unlock value and drive growth in their markets.

Our Assets/Strengths

Group Consumer comprises a number of consumer-related brands in both developed and emerging markets:
• As a Group, we serve over half a billion mobile customers across Asia and Africa
• In Singapore, Singtel is the leading mobile and fixed operator, with a share of more than half of the revenue in the country's telco sector
• In Australia, Optus is the number two mobile operator with a market share of 30%, as at 31 December 2013
• Our regional mobile associates remain the leading mobile operators in Thailand (AIS), India (Airtel) and Indonesia (Telkomsel), and number two in the Philippines (Globe). Through Airtel, we also have presence in 17 African countries
• Our regional mobile associates have been rolling out 3G networks and advanced 4G networks as more of their customers become mobile data users