Staff engagement survey
We encourage our people to participate in our engagement survey
conducted by an independent third party consultant so that we can
identify key improvement areas. 98% of our people in Singapore
responded to our engagement survey last year.
Our overall engagement score in Singapore was 78%, maintaining
our score in the previous year, and above the Singapore national
norm of 74%. We saw strong results in the areas of Values and
Objectives, Immediate Supervision and Corporate Social
Responsibility. Some key improvement areas we are working on
include forging better working relationships and building a more
innovative culture.
The results of the survey are shared with all our people. Every year,
change leaders from each business unit are appointed to develop
action plans and improvement targets to address the areas
highlighted from the engagement survey for their respective
business unit. These plans will then be implemented after
endorsement by Management.
Collective Agreement
Our collaborative relationship with the Union of Telecoms Employees
of Singapore (UTES) facilitates our win-win approach to labour
management relations. |
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Our collective agreements with UTES cover
32% of our people at Singtel and NCS combined. We engage in
regular dialogues with UTES in all matters concerning our people.
We are committed to providing appropriate notice to our people in
the event of an organisational change, following the legal and
industrial relations and consultation requirements. We make every
effort to engage UTES as early as possible and inform affected staff
in advance, usually exceeding the one-month notice as provided in
the Collective Agreement.
Protecting human rights
The Singtel Code of Conduct covers a wide range of topics including the
responsibility to treat fellow colleagues with respect and consideration
at all times. Examples of improper behaviour include discrimination
or harassment in any form such as bullying, ridicule, sexual, racial or
verbal abuse, insults and physical violence. Singtel will not tolerate
such actions and will take disciplinary actions against offenders,
including termination of employment. |
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