| 03 Message from Group CEO |
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Connecting People.
Touching Lives. |
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In a bold move to ensure Singtel’s sustained growth and pursuit of innovation in this fast-paced, highly competitive digital age, we are rolling out a new organisation structure to better align ourselves with our customers. The new structure in the coming financial year will enable us to quickly realise the potential of our scale advantage by developing services that are relevant and attractive to our customers across Asia Pacific and beyond.
While we sharpen our focus on maintaining our market leadership position and delivering strong financial returns to our shareholders, we remain committed to being an employer of choice, supporting community development and managing our environmental footprint. |
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Throughout the year, we have implemented numerous initiatives and programmes to help us attain these goals. Most of the targets set for FY2012 have been achieved and the results are presented here in Singtel’s third annual Sustainability Report.
This is also our first report that has undergone an assurance process with an external independent party. |
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| I am pleased that our efforts to be a responsible company are recognised by, for example, Corporate Governance Asia: Asian Excellence Awards for Best CSR and Best Environmental Responsibility. And for the second year running, Singtel is the only Asian telco to be included among the ‘World’s Most Ethical Companies’ by US-based think-tank Ethisphere Institute for our strong governance approach and practices. |
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| I am also delighted that our Corporate Social Responsibility (CSR) score in our latest annual staff engagement survey not only increased from the previous year’s, but also surpasses the national and global norms for those global communications and global high performing companies that we benchmark against. |
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| The senior management and I are heartened to see how strongly our people believe in and support our company’s CSR causes, with the number of staff volunteering hours doubling that of the previous year. We also introduced our Overseas Volunteering Programme and organised two community rebuilding expeditions to the Philippines and Thailand during the year. |
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