| Early dividends from a sustainability focus |
| We believe our efforts and strong focus on customer
experience to create sustainable business value
are paying off. Our customers ranked Singtel and
Optus 1st in Net Promoter Scores among the 3 telcos in both Singapore and Australia as of December 2013. Singtel was also recognised by the Singapore Human Resources Institute with having Leading HR Practices in CSR, included in the Dow Jones Sustainability Index (Australia) for the 1st time and listed among the World’s Most Ethical Companies by Ethisphere for the 4th consecutive year. |
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| I am heartened to see that CSR remains consistently
a top engagement driver in the company. And more
employees and teams have also stepped forward
to volunteer their time with the community and our
beneficiaries. For example, to cater to the increased
volunteering interest by staff, we organised an
inaugural year-end carnival that saw 450 children from
our 6 STLF beneficiaries enjoying themselves at the
various games and food stalls managed by 600 staff
volunteers. |
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| On the environment front, where we believe there is
still much to be done, our early efforts to increase
awareness and reporting in this area were recognised.
For the 1st time, Singtel was listed on the Asia (ex-Japan) Climate Disclosure Leadership Index, where
CDP recognised Singtel for having the best disclosure
score in the category of Best New Responding
Companies in 2013. In the coming year, we will continue
to strengthen our governance and programmes, and
improve our disclosure on the company’s impact on the
environment. |
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| To remain on top of the latest industry and CSR trends
and issues, and help shape their developments through
our sphere of influence where possible, the Singtel
Group continues to be represented in major industry and
interest groups in both Singapore and Australia. They
include Australian Business and Community Network
(ABCN), Singapore infocomm Technology Federation
(SiTF) and the UN Global Compact. |
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| Bringing sustainability to the next level with continued
stakeholder engagement and business sustainability materiality review |
| As part of our ongoing engagement to understand
stakeholders’ perspectives and concerns in
sustainability relating to our business and industry, we
conducted Year 2 of our stakeholder engagement by
surveying our ~13,000-strong Singapore workforce and
our large enterprise and SME customers. |
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| To ensure that our sustainability strategy remains
relevant to the changing issues and needs in the market,
we are currently undertaking an extensive business
sustainability materiality review across the Singtel
Group in Singapore and Australia. This review will give
special focus to material issues as well as the risks and
opportunities in our supply chain and value chain. |
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| The findings from this review will help us further shape
our sustainability strategy and subsequent reporting in
our rapidly changing operating environment.
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| Reports such as this one allow us to reflect on what
the company has achieved over the years. However,
one thing remains at the centre of everything we do
– our wish to leave an impactful, meaningful legacy
behind for all our stakeholders and future generations
to come! |
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| I thank you for your strong support all these years.
And I invite you and all our stakeholders to join us as we embark on the next phase of Singtel's
sustainability journey. |
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Chua Sock Koong
Group Chief Executive Officer |
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