The Singtel Group is committed to leading the market with care for our customers and innovative infocomm technology (ICT) services that help them stay connected and improve their personal and professional lives.

We adhere to the highest standards of corporate governance and responsible business practices. We also hold our partners and suppliers to those same high standards.

INNOVATING FOR INCLUSION

In the digital age, we are leading the way in delivering products and services to customers – no matter where they are and what devices they use. To look after the well-being of our community stakeholders, we also offer solutions that are both socially and digitally inclusive.

We want customers who do not have credit cards to enjoy the same access to the universe of mobile apps as others. To this end, we created mCash, a stored value facility. With mCash, customers can pay for services such as prepaid SIM card top-up, money remittance and game credits purchase.

We also encouraged seniors to be part of the digital world by introducing the first mobile data plans in Singapore targeted at users aged 55 and above. We offer a 20% discount on two of the most popular 4G data plans among seniors, with a selection of handsets at no extra charge.

Innovation is a part of the Singtel Group's DNA, and we constantly improve our products and processes. For more details, please read our business reviews for Group Consumer, Group Enterprise and Group Digital L!fe.

TAKING RESPONSIBILITY

The internet and mobile devices have brought us many benefits such as easy access to information and entertainment. Youths and children have also become more vulnerable to risks such as cyber bullying and the loss of privacy.

As service providers, we do not have full control of the internet. However, we are determined to play a pivotal role in educating stakeholders and protecting at-risk groups in this space.

In Australia, we developed and introduced the Digital Thumbprint programme in consultation with leading education experts. The programme offers high schools workshops that educate students to be savvy, responsible and proactive members of the online community.

In partnership with Kids Helpline, the country's only free 24-hour phone and online counselling service for the young, we launched a new initiative called Kids Helpline @ School. The initiative connects primary school students to counsellors via video or voice to discuss topics such as cyber bullying. We deliver both Digital Thumbprint and Kids Helpline @ School to schools across Australia at no charge.



The Digital Thumbprint programme educates high school students to be savvy, responsible and proactive online users



Kids Helpline @ School, Australia's only free 24/7 phone and online counselling service, connects primary school students to counsellors via video or voice to discuss topics such as cyber bullying

Our Commitment to Customer and Data Privacy

    We conduct our business in full compliance with local laws and regulations, and have implemented additional measures to protect our customers' personal information. These include:

  • Safeguards to prevent security breaches in our networks and database systems
  • Limits on access to information in our systems and the systems of our business partners and vendors
  • Strict verification processes to prevent unauthorised access to information

Our approach goes beyond customer data protection and is designed to ensure continued engagement to encourage customers to deepen their trust in us.

  • We know that privacy is important to our customers and we strive to be as open and transparent as possible in how we serve them.
  • We have always been mindful of engaging our customers in a more targeted and relevant way. We will provide our customers with control and will seek their consent on how we collect, use and disclose customer data.

We are determined to continue being recognised as a trusted operator by both our customers and partners.