ENHANCING ENTERPRISE CLOUD CAPABILITIES

In the enterprise cloud services arena, we have seen strong take-up of our cloud infrastructure that we have built for the Singapore government and enterprises in the region. We have also been selected to be on the panel of providers for cloud services to the Australian Federal Government.

Singtel has built a strong partnership with Microsoft to help businesses and governments migrate their Microsoft applications and services to the cloud. We also acquired Australia-based company, Ensyst, in December 2014 to bolster our capabilities in the growing market for cloud-related professional and managed services in Australia and Asia Pacific.

PROTECTING ORGANISATIONS FROM CYBER THREATS

As more business and government activities move onto the internet, cyber security is becoming a critical concern. The frequency and sophistication of threats that enterprises and governments face are growing every day, making it even more challenging for organisations to protect their assets, customers and reputations.

According to the inaugural Singtel FireEye Threat Intelligence report ⁽²⁾, 23% of enterprises in Singapore and 37% in the Asia Pacific region detected advanced and persistent malware – or malicious software code – in their systems between July and December 2014.

To help our customers confidently and securely take advantage of productivity and efficiency gains offered by digital technologies, Singtel has been building our cyber security capabilities organically and through investments and partnerships. Our goal is to ensure that Singtel remains the natural and trusted choice for enterprises looking for a partner to secure their networks, infrastructure and services.

We announced a partnership with Akamai in September 2014 to provide cloud-based cyber security solutions which complement Singtel’s suite of managed security services.

In October 2014, we formed a partnership with FireEye, a global leader in managed cyber defence capabilities, to provide services to customers and enhance the cyber security ecosystem in the Asia Pacific region.

We established the Singtel FireEye Advanced Security Operations Centres (ASOCs) in Singapore and Sydney, and introduced the Singtel Managed Defence powered by FireEye solution. These new ASOCs are linked to FireEye’s three existing global ASOCs to provide enterprises with real-time intelligence on cyber attacks. The centres are also integrated with Singtel’s network operations and Akamai’s cyber security solutions, giving us a more holistic view of customers’ networks and internet traffic. These linkages enable faster detection of threats and more effective responses. Singtel and FireEye will train up to 150 cyber security experts to operate the ASOCs.

In another big step towards our goal of becoming a global cyber security managed services provider, we announced plans to acquire Chicago-based Trustwave for an enterprise value of approximately US$850 million ⁽³⁾.

Trustwave is the largest independent managed security services provider in North America and has presence in Europe and Asia Pacific. Singtel will leverage its expertise and talent, including its team of more than 1,200 security professionals, its global security asset of five security operations centres, cloudbased security product suite and elite SpiderLabs forensics and threat research unit, to broaden and deepen our cyber security capabilities.

In Singapore, we are partnering the Economic Development Board to develop the Asia Pacific Cyber Security Competency Centre. This facility will enable Singtel to collaborate with leading international research and academic partners on big data security analytics and predictive security intelligence, develop threat scenarios and test cyber security solutions.

To meet the supply of certified cyber security professionals, we are partnering Singapore Polytechnic to offer scholarships for infocomm security studies. Under the Singtel Cadet Scholarship Programme, Singtel will provide qualified students with internships and career opportunities to enhance Singtel’s cyber security capabilities.

CREATING SOLUTIONS FOR SMART CITIES

We work closely with enterprises to develop solutions that give them a competitive edge. We also work with governments to develop technologies and solutions that improve living standards for their citizens. We are participating in Singapore’s trials of Heterogeneous Network or HetNet, with the aim of validating the joint use of different mobile and wireless technologies to provide pervasive, seamless high-speed internet access. Our efforts complement the government’s vision to make Singapore the world’s first Smart Nation.

For the healthcare industry, we have pioneered an automated pharmacy dispensing system at two public hospitals in Singapore. The solution manages how medications are picked, packed, labelled and dispensed through the integration of automated dispensing machines and scanners. This enhanced workflow reduces patient waiting times while increasing efficiency and accuracy in the medication dispensing process.

In February 2015, we introduced SURF@NCS. This is a living lab for government agencies and enterprises to test smart city innovations in education, healthcare, transport and public safety. The lab will also help build an ecosystem of partners including global technology players, local start-ups and research institutes, to co-create smart city solutions and build talent.

We are developing a talent pipeline to drive smart city innovations including collaborating with local educational institutions to develop curriculum in data analytics and communications engineering. Singtel provides internship programmes and on-the-job training for young talents to apply what they have learnt in real work context and build their careers in these areas.

Notes:

⁽¹⁾ IDC Asia/Pacific Semiannual Fixed Line Telecom Services Tracker (2H2013).

⁽²⁾ Singtel FireEye Threat Intelligence report is a bi-annual publication by Singtel and FireEye about evolving cyber threats in Southeast Asia.

⁽³⁾ The acquisition is subject to fulfilment of certain conditions precedent, including relevant approvals from regulatory authorities and other third parties.

® Singtel (CRN: 199201624D) All Rights Reserved.