Westpac Banking Corporation
Westpac Banking Corporation (Westpac) is one of Australia’s largest banks. As part of its regional expansion, it required an integrated ICT services provider that could support its regional aspirations.
Singtel won a new five-year deal with Westpac to provide managed communications infrastructure and international data services to serve the bank’s offices in Asia Pacific, New Zealand, the UK and the US.
Leveraging the reliability of its network, including the expanded 4G capabilities in Australia, Singtel will provide service management to more than 13,000 mobile devices across Westpac’s fleet in its home country. Singtel was also selected to transform Westpac’s contact centre operation to enable it to respond to changing customer expectations, including social and mobile customer interactions.
Singtel’s leadership in enterprise data services, world-class infrastructure and delivery capabilities enable Westpac to achieve 24/7 visibility of its business across the Asia Pacific region and beyond. Partnering Singtel allows Westpac to transform its data and network operations so that it can serve customers even more efficiently and deliver higher levels of innovation to meet their needs.
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