Annual Report 2015

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Customer Case Study:

Singapore General Hospital

Singapore General Hospital (SGH) is Singapore’s largest hospital. The institution needed to remodel its medication dispensing system at the outpatient pharmacy to address rising patient volumes and the shortage of skilled staff.

The Outpatient Pharmacy Automation System is an award-winning solution that combines LED-guided picking and barcode scanning technology, automated dispensing machines and an intelligent RFID-enabled conveyor system.

SGH uses the system to manage the picking, packing, labelling, verification and assembling of medication and the hospital’s dispensing queue workflow. It has reduced waiting times for patients, while increasing accuracy and efficiency for the hospital.

The solution was developed jointly by SGH, Integrated Health Information Systems (IHiS), Singtel and a consortium of other Singaporean companies.

The Outpatient Pharmacy Automation System uses an intelligent conveyor system to dispense medication at the SGH

“The Outpatient Pharmacy Automation System enables SGH to provide over 80% of our patients with medicine within 15 to 30 minutes instead of 30 to 45 minutes previously, and reduces errors in picking medicine by about 38%. This cutting-edge solution has placed SGH at the forefront in the use of technology to improve our operational efficiency, ensuring safety and enhancing the overall experience of our patients.”

LIM MUN MOON
Pharmacy Director
SGH

® Singtel (CRN: 199201624D) All Rights Reserved.

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