| Engaging our stakeholders |
Singtel seeks to engage all relevant stakeholders in open two-way dialogue where
possible. To facilitate this objective, there are numerous engagement channels in
place. Our interactions with stakeholders take place on a regular basis through, for
example, union-management dialogue, customer-facing units for customer activities,
active membership of industry bodies, and our quarterly staff briefings and annual
employee survey. Issues raised are responded to within agreed timeframes and
examples of our actions can be seen throughout this report.
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In FY2013, we will undertake a major review of our material issues as part of
a structured stakeholder engagement exercise, using the AA1000 Stakeholder
Engagement Standard. This will help to ensure that we maintain a good balance
of internal and external views. Over the following 12 to 18 months, we will
benchmark Singtel against industry best practices and initiate new dialogues with
stakeholder groups to assess their opinions on our sustainability issues, strategy and
programmes. This exercise will help us to align our efforts on appropriate responses
and actions, address them in our review and feed into future strategy and reporting.
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