Stakeholders
|
Communication Goals |
Channels |
Frequency |
| Customers |
We reach out to our customers to understand their needs and respond to their feedback through product innovation or service improvement. |
•
•
•
•
•
• |
Account, Project and Service Management professionals
Customer Premise Installation and
Service engineers
Singtel Customer Experience Survey
Singtel Customer Service Hotline
Singtel Retail and Dealer Shops
Website |
|
Ongoing
Ongoing
Monthly
Ongoing
Ongoing
Ongoing |
| Employees |
We engage our employees with open and constant communications to create a cohesive and well-informed
workforce. |
•
•
•
•
•
• |
Business Plan Seminar
Intranet
Quarterly staff briefings
Singtel employee engagement survey
Staff performance reviews
Team meetings |
|
Annual
Ongoing
Quarterly
Annual
2-3 times/year
Ongoing |
Government
and Regulators |
We engage the government and regulators to update our business direction and influence industry developments. |
•
• |
Participation in consultation papers
Regular dialogues |
|
Ongoing
Regular |
| Industry bodies |
We work with industry associations and professional organisations to promote, support and benchmark against best practices in the industry. |
•
•
• |
Active membership and participation
Presentations at industry seminars
Regular industry and professional
networking sessions |
|
Ongoing
Regular
Regular |
| Investors |
We provide timely and regular updates to the investment community, including market development, business strategy, financial performance and other shareholder issues, to allow them to make informed investment decisions. |
•
•
•
• |
Annual General Meeting
Half-yearly investor roadshows by top
management
One-to-one meetings with investors
Quarterly financial results updates |
|
Annual
Half-yearly
Ongoing
Quarterly |
| Local communities |
We support community development programmes to provide for thewell-being and economic progress of communities in the markets in which we operate. |
•
•
• |
Singtel CSR programmes
Singtel Touching Lives Fund
Staff volunteerism initiatives |
|
Ongoing
Annual
Ongoing |
| Media |
We engage the media to ensure the public obtains timely and
accurate information about the company. |
•
•
• |
Management interviews
Media conferences
Quarterly financial result updates |
|
Regular
Regular
Quarterly |
| Trade unions |
We engage the union to ensure a harmonious and collaborative partnership. |
•
• |
Regular management-union dialogues
Management-union workshops/retreats |
|
Regular
Regular |
