Stakeholders
|
Engagement Goals |
Engagement and Communication Channels |
Frequency |
| Customers |
We reach out to our customers to
understand their needs and respond to
their feedback through product innovation
or service improvement. |
•
•
•
•
•
•
• |
Account, Project and Service Management professionals
Customer Premise Installation and Service engineers
Singtel Customer Experience Survey
Singtel Customer Service Hotline
Singtel Retail and Dealer Shops
Social Media
Website |
|
Ongoing
Ongoing
Monthly
Ongoing
Ongoing
Ongoing
Ongoing |
| Employees |
We engage our employees with open and
constant communications to create a
cohesive and well-informed workforce. |
•
•
•
•
• |
Intranet (ESPRESSO)
Staff briefings
Singtel employee engagement survey
Staff performance reviews
Team meetings |
|
Ongoing
Quarterly
Annual
2-3 times/year
Ongoing |
Government and
Regulators |
We engage the government and regulators
to update our business direction and
influence industry developments. |
•
• |
Participation in consultation papers
Dialogues |
|
Ongoing
Regular |
| Industry
bodies |
We work with industry associations and
professional organisations to promote,
support and benchmark against best
practices in the industry. |
•
•
• |
Active membership and participation
Presentations at industry seminars
Regular industry and professional networking sessions |
|
Ongoing
Regular
Regular |
| Investors |
We provide timely and regular updates to
the investment community, including market
development, business strategy, financial
performance and other shareholder issues,
to allow them to make informed investment
decisions. |
•
•
•
• |
Annual General Meeting
Investor roadshows by top management
One-to-one meetings with investors
Financial results |
|
Annual
Half-yearly
Ongoing
Quarterly |
| Local
communities |
We support community development
programmes to provide for the well-being
and economic progress of communities in
the markets in which we operate. |
•
•
• |
Singtel CSR programmes
Singtel Touching Lives Fund
Staff volunteerism initiatives |
|
Ongoing
Annual
Ongoing |
| Media |
We engage the media to ensure the public
obtains timely and accurate information
about the company. |
•
•
• |
Management interviews
Media releases/conferences
Financial results |
|
Regular
Regular
Quarterly |
| Trade unions |
We engage the union to ensure a
harmonious and collaborative partnership. |
•
• |
Management-union dialogues
Management-union workshops/retreats |
|
Regular
Regular |
| Vendors |
We work with our vendors to procure goods
and services to meet our business needs in
an ethical manner. |
•
•
•
• |
Online procurement portal
Requests for quotations/tenders
Supplier Code of Conduct
Vendor surveys |
|
Ongoing
Ongoing
Ongoing
Scheduled |
