MARKETPLACE AND CUSTOMERS

5.1 Customer Experience
5.2 Responsible Products and Services
5.3 Supply Chain Management
5.4 Looking Ahead

INNOVATION

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With rapid technology advancement and changing customer needs, Singtel Group innovates continuously to stay at the forefront. We want to bring the latest and the best services and experience to our customers. This is done through driving innovation at both our core and digital businesses through organic innovation, acquisitions and partnerships.

NCS Boosts Singapore Healthcare with Smart Technology

NCS, the leading ICT provider in Singapore and our wholly-owned subsidiary, extended Singtel’s capabilities in Singapore’s healthcare sector with innovative technological solutions to provide better quality patient care services and efficient models of delivery.

During the year, NCS supported the launch of two healthcare solutions:

  • The Outpatient Pharmacy Automation System helps hospitals to improve patient waiting time and increase efficiency and accuracy in medication dispensing processes.
  • The Patient Flow Management System integrates hospital’s patient administrative system into patient self-service capability, improving patient experience during hospital visits.

With the new dispensing system, over 80% of prescriptions are now filled within 30 to 45 minutes compared to an hour previously. Through the self-registration kiosks at the National Heart Centre, patients can get through their entire visit with just a single queue number and make a consolidated payment at the end for their consultation, tests and medication.


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Partnering for Next Generation Technology

In November 2014, Singtel and Huawei announced plans to launch the Fifth Generation (5G) Joint Innovation Programme at the 2014 Global Mobile Broadband Forum held in Shanghai. This programme will serve as a research hub for the advancement of 5G mobile broadband technologies. Both parties will jointly conduct the 5G trial to deliver near-zero-delay experience to our customers.

The commercial operation of 5G services is expected to start globally by 2020 and is estimated to provide 1,000 times more capacity than current mobile broadband networks.



Enabling Mobile Commerce On The Move

In June 2014, Singtel collaborated with Standard Chartered Bank to unveil Dash, a ground-breaking mobile money service that has revolutionised mobile commerce and banking. Dash offers an innovative solution for users to access, save or borrow money, make payments and purchase insurance easily on-the-go. Dash integrates three important components – banking, payments and shopping – on the mobile platform. By bringing together other players in the banking and retail sectors, we are able to deliver a differentiating user experience.

Optus has made watches and smartphone even smarter by launching Cash by Optus, a contactless payment app that uses Near Field Communication (NFC) and Visa payWave technology. Our customers can now pay for those everyday purchases below A$100 using a smartphone instead of a physical debit or credit card.