GRI Index Table

General Standard Disclosures

Item Description Page Reference Level of External Assurance
Strategy & Analysis
G4-1 Statement from Chairman and the CEO 2–4 Singtel Group
Organisational Profile
G4-3 Name of the organisation 1 *
G4-4 Primary brands, products, and/or services 5 *
G4-5 Location of headquarters 1 *
G4-6 Countries of operation 5 *
G4-7 Nature of ownership and legal form 1, 5 *
G4-8 Markets served 5 *
G4-9 Scale of the organisation 5, 7, Annual Report *
G4-10 Size of workforce 33, 38 Singtel
G4-11 Employees covered by collective bargaining agreements 35 Singtel
G4-12 Organisation’s supply chain 22 Singtel
G4-13 Change in organisation’s size, structure, ownership, or its supply chain No change *
G4-14 How precautionary approach is addressed 40 Singtel
G4-15 Externally developed charters, principles, or other initiatives to which the organisation subscribes 1, 17, 20, 24, 37 Singtel
G4-16 Membership of associations and advocacy organisations 28, 30, 42, 43 Singtel
Identified material aspects and boundaries
G4-17 Entities included in the organisation’s consolidated financial statements 1, 12, Annual Report Singtel
G4-18 Process for defining the report content and the aspect boundaries 12 Singtel Group
G4-19 List of identified material aspects 13 Singtel Group
G4-20 Aspect boundary of material aspect within the organisation 13 Singtel Group
G4-21 Aspect boundary of material aspect outside the organisation 13 Singtel Group
G4-22 Restatement of information No restatement Singtel Group
G4-23 Significant change from previous reporting periods in the scope and aspect boundaries 1 Singtel Group
Stakeholder engagement
G4-24 List of stakeholder groups engaged 11 Singtel Group
G4-25 Basis for identification and selection of stakeholders with whom to engage 10 Singtel Group
G4-26 Approach to stakeholder’s engagement 10 Singtel Group
G4-27 Key topics and concerns raised through stakeholder engagement 11 Singtel Group
Report Profile
G4-28 Reporting period 1 Singtel Group
G4-29 Date of most recent previous report 1 Singtel Group
G4-30 Reporting cycle 1 Singtel Group
G4-31 Contact point for questions regarding the report or its contents 1 Singtel Group
G4-32 GRI content index 46–48 Singtel Group
G4-33 External assurance 50-52 Singtel Group
Governance
G4-34 Governance structure 9 Singtel Group
Ethics and Integrity
G4-56 Values, principles, ethics and standards 5, 22 Singtel Group
* Information is publicly available


SPECIFIC STANDARD DISCLOSURES

Material Issue GRI Aspect Indicator Page Reference Level of External Assurance
Customer Satisfaction Product and service labelling DMA Disclosures on Management Approach 15–17 Singtel
PR5 Customer satisfaction survey results 16 Singtel
Product and service quality Compliance DMA   17–18 Singtel
PR9 Non-compliance concerning provision
and use of products and services		 18 Singtel
Innovation Indirect economic impacts DMA   18–19 Singtel
EC8 Significant indirect economic impacts 18–19 Singtel Group
Customer health and safety Customer health and safety DMA   19–20 Singtel
PR2 Non-compliance concerning the health and safety impact of products and services 20 Singtel
Customer data privacy and protection Customer privacy DMA   20–21 Singtel
PR8 Complaints regarding breaches of customer privacy and loss of data 20 Singtel
Fair marketing communications Marketing communications DMA   21 Singtel
PR7 Non-compliance concerning marketing communications 21 Singtel
Supply chain management Supplier human rights assessment DMA   22–24 Singtel Group
HR10 New suppliers screened using human rights criteria 24 Singtel Group
Inclusion of vulnerable groups Economic performance DMA   26–28 Singtel
EC1 Direct economic value generated and distributed 7, 26 Singtel
Cyber wellness and online safety Local communities DMA   21, 29–30 Singtel
SO2 Operations with actual and potential negative impact on local communities 29 Singtel
Talent attraction and retention Employment DMA   33–35 Singtel
LA1 New hires and employee turnover 38 Singtel
Training and education Training and education DMA   35 Singtel
LA9 Average hours of training per employee 7, 38 Singtel Group
LA10 Programmes for skills management and
lifelong learning		 33, 35 Singtel
LA11 Employees receiving performance and career development reviews 34 Singtel
Employee health and safety Occupational health and safety DMA   36 Singtel
LA6 Workplace injury, lost days and fatality rates 7, 38 Singtel Group
Climate change and
energy management		 Energy DMA   40–42 Singtel
EN3 Energy consumption within the organisation 45 Singtel Group
EN 5 Energy intensity 45 Singtel
EN 6 Reduction of energy consumption 41-42 Singtel
Emissions EN 15 Scope 1 emissions 45 Singtel Group
EN16 Scope 2 emissions 45 Singtel Group
EN 17 Scope 3 emissions 45 Singtel Group
EN 18 Green House Gas (GHG) emissions intensity 45 Singtel
EN19 Reduction of GHG emissions 41-42 Singtel