MARKETPLACE AND CUSTOMERS

As we established the Group’s Sustainable Supply Chain Framework (Figure 5.1), to ensure focus and priority, we factored in the important topics identified from our materiality assessment that are the most relevant to our supply chain. We considered our vendor and category spend, the risks in the geography of their operations as well as regulatory compliance. For in-depth reviews and audits, we decided to place a lower priority on the global tier one network and device equipment suppliers as these companies generally have well established supply chain practices.

This review framework identified customer data privacy and protection, and workplace health and safety as two key aspects in our supply chain. It also identified our network outsource vendors as well as overseas offshore and outsource IT development and contact centres as important areas of focus for these aspects.