Career planning and development is a partnership at Singtel. We
encourage our people to actively manage their careers and provide
them with the tools to do so, including toolkits, online career
development portals, talks and workshops. Development plans
are discussed with supervisors and integrated into the annual
performance management cycle.
The Singtel Learning Fiesta is an annual event which takes place
over three days offering our people in NCS and Singtel a wide range
of informative and interesting bite-size talks, workshops, E-learning
and M-learning, with the aim to raise awareness and knowledge. The
event has received increasing support over the last few years with
participation rates improving to 82.5% take-up of training places, an
increase of 12.3% compared to FY2010. The event received good or
excellent ratings of 92.1% from the participants.
This year, the Learning Fiesta introduced Learn-On-The-Go, offering
both electronic and mobile learning that allowed us to increase
training places to 6,544 from 5,429 in year FY2010.
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Initiatives at NCS
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NCS was an early adopter of the National Infocomm Competency Framework (NICF), a joint initiative by the IDA and WDA,
providing a national manpower career development process and planning tool for infocomm professionals and their
employers. The alignment will reinforce our current Group framework and provide a structured and consistent way to
manage and develop the competencies of our talent pool.
To facilitate this development, we embarked upon a structured programme aimed at helping our people define their job roles
and roadmaps, and the skills and competencies required to undertake such roles. Leveraging on industry standards and
input from external experts, we have built development guides and roadmaps for major roles in various NCS business units.
These guides help our people to understand what is expected of them in the role and the relevant competencies required to
perform.
NCS offers a variety of developmental opportunities for our people to learn and grow, including classroom learning to build
in-house capabilities, public workshops for latest technology updates, on-the-job coaching and even training leading to
technical certifications. Social Learning through Communities of Practice (COP) for key technical roles like Project Managers
and Consultants is actively engaged to bring about a new wave of learning through collaboration. In addition, we offer
part-time sponsorships for deserving staff to pursue the more traditional certificates, diplomas, degrees or master degrees
at recognised institutions of learning. |
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