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6.3 ENHANCE EMPLOYEE WELL-BEING
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Workplace safety and health indicators FY2011 to FY2013
Type
Singtel Singapore FY2011
Singtel Singapore FY2012
Singtel Singapore FY2013
National Average FY2013[5]
Workplace injury rate[A]
126.1
79.2
164.4
407
Accident frequency rate[B]
0.4
0.3
0.5
1.7
Accident severity rate[C]
3.0
18.1
6.4
88
 
[5] Ministry of Manpower Singapore workplace safety and health indicators 2012.
[A] Refers to the number of fatal and non-fatal workplace injuries per 100,000 persons employed. Figures used are victim-based.
[B] Refers to the number of workplace accidents per million man-hours worked. Figures used are incident-based.
[C] Refers to the number of man-days lost to workplace accidents per million man-hours worked.
Note: Figures for FY2011 have been retrospectively applied to include NCS.
 
Last year Singtel attained bizSAFE Level 3 certification for our key businesses in Singapore, a step up that requires external verification of risk management implementation related to WSH. This was an important development towards ensuring compliance with the requirements WSH Act.
 
For occupational health and safety, Singtel ensures that at least one person is trained on each floor of our buildings to be a Health Manager. As part of our ongoing efforts, we also conduct regular dry runs for contingencies such as fire drills.
 
Extending our reach to external parties, our revised Procurement policy takes vendors’ bizSAFE status into consideration during the tender evaluation stage. By spreading WSH awareness to our business partners and vendors, Singtel is demonstrating a preference to work with people who share our commitment to safety.
 
 
Working at heights
As part of our commitment to providing a safe working environment for our people, we identified and focused on the proper and safe use of ladders – a common tool for our operations.
 
During the year, besides reviewing our existing policy and procedures working at heights, we sent our people who need to work with ladders to be retrained by MOM-approved service providers. We also provide adequate equipment and supervision by implementing a safe working system that aims to prevent our people and their working tools from falling off ladders.
 
We bought new ladders with adjustable height specifically for use in stairwells where most of our telephone cable boxes are located. The ladders in all the Main Distribution Frame rooms have also been changed out to those designed and stamp-approved with better safety features.
 
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