| As a leading communications group in Singapore and Asia Pacific, we abide
by the local laws and regulations. We also have an obligation to demonstrate
ethical behaviour that encourages fair competition in our market that is in line
with regulatory expectations. |
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| In FY2013, Singtel paid a total of seven fines imposed by IDA and MDA
totalling S$982,150. These included: |
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A S$400,000 fine for a lapse in 3G mobile services in July 2011 and
S$380,000 for a lapse in fixed-line voice and mio TV services in October
2011 and November 2011. |
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A S$10,000 fine for non-compliance with the revised outdoor coverage
quality of service (QoS) standard in September 2012. The 3G mobile
service in Singapore is held to a set of stringent QoS standards and IDA
revised these requirements from 1 April 2012. This raised the outdoor
coverage QoS standard to 99% service coverage (up from 95% service
coverage) and expanded the testing areas. |
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A S$180,000 fine for a service difficulty incident which affected the
broadcast of the Barclays Premier League in May 2012. |
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| We took the initiative to offer our BPL customers a free one-month
subscription which amounted to S$5 million in rebates. |
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| In Singapore, as part of the Dominant Licensee Obligations under the Telecom Competition Code, we have a number of regulatory responsibilities required by
IDA. We submit around 150 tariff filings per annum to IDA for approval. These filings are undertaken in accordance with the requirements under the Telecom
Competition Code, and our track record of compliance is very good. |
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| Government support |
| As the largest home-grown provider in Singapore, Singtel is involved in a number of government-led initiatives relating to the development of
telecommunications in Singapore. In FY2013 we were eligible to receive about S$1.66 million in government grants from IDA, MDA as well as a one-off grant
from the Maritime Port Authority (MPA). The grants are classified under the industry programmes and funds are for different grant periods, including one
programme that commenced as early as May 2008 and another that will end by October 2014. |
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Grant Authority |
Projects |
| Infocomm Development Authority of Singapore (IDA) |
Near Field Communications (NFC); Digital Concierge (Shared Business Directory Service and
Innovative mobile service Table DB); Grid Service Provisioning (GSP) Call For Collaboration;
Pilots for Home-Based Work; SME Infocomm Package |
| Marine Port Authority of Singapore (MPA) |
Low-Cost Broadband via Hybrid Communication; Trident Project-Asset Tracking via Satellite |
| Media Development Authority of Singapore (MDA) |
Stereoscopic 3D Television (3D TV) Trial |
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| Some highlights from the industry programmes are: |
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Pilots for Home-Based Work
The project called for pilot organisations, ICT Solution Providers and Human Resource Consultants to come together to demonstrate the viability of home-based
work as a solution to manpower needs. Led by IDA, about 30 employees from five companies will be working from home for at least 70% of each week
for the next one year, as the consortium comes together to establish a structured and sustainable way to help more companies redesign their processes and
adopt ICT solutions to offer home-based work to their employees. |
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Low-Cost Broadband via Hybrid Communication
The purpose of this project was to find a way to offer low cost broadband services for the maritime sector. The solution offers maritime personnel low-cost
internet access using TV Received Only (TVRO) antenna systems on-board ships. The project provides services that are supported by Singtel’s Inmarsat Fleet
broadband network. |
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Trident Project - Asset Tracking via Satellite
This project explores technologies to enable onshore shipping headquarters or personnel on the move to have total visibility of their cargoes on land or at
sea. The real-time location data will be sent from a satellite modem mounted on these assets and transmitted over Singtel’s mobile satellite data network to
support movement monitoring for this logistics community. |
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| The Workforce Development Agency (WDA), Ministry of Manpower (MOM)
and IDA all offer training grants to assist companies in the development of
their employees. These grants are open to any company in Singapore that
meets the criteria set by each government agency or ministry. For FY2013,
Singtel received a total of S$595,223 from these programmes. |
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Training grants from WDA, MOM and IDA |
| Training Grants Received |
FY2011 |
FY2012 |
FY2013 |
| Total |
$866,063 |
$767,804 |
$595,223 |
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