ABOUT THE SINGTEL GROUP

3.1 Key Highlights
3.2 Sustainability Performance Highlights
3.3 Looking Ahead

LOOKING AHEAD

Based on the 13 important topics resulting from our materiality assessment conducted in FY2015, we have set the following targets across our four sustainability pillars.

Marketplace and Customer

Customer Satisfaction

Lead in ‘Customer Experience’ in major customer satisfaction measurement tools and indices over tier one telcos in Singapore and Australia

Product and Service Quality

Invest in our networks to achieve targeted network quality standards

Innovation

Develop new revenue streams and lines of ICT and Digital businesses from new products, innovation, partnerships and capabilities

Customer Health and Safety

Maintain 100% compliance with RF radiation levels and safety guidelines set by local regulators and ICNIRP

Customer Data Privacy and Protection

Reinforce the importance of information security and data privacy policy and framework at all levels of the company, and ensure compliance in relevant areas of our supply chain

Fair Marketing Communications

Strengthen internal controls to ensure that we and our partners uphold the highest standards of professional values and integrity

Sustainable Supply Chain Management

  • 100% of new contracts to adopt the Singtel Group Supplier Code of Conduct
  • Suppliers comprising 75% of our total procurement expenditure will be assessed against key material topics
  • Assurance review of relevant offshore/outsource suppliers

Community

Inclusion of Vulnerable Groups

Continue with our inclusion community support programmes

Cyber Wellness and Online Safety

Expand the scope and reach of our cyber wellness programmes in Singapore and Australia

People

Talent Attraction and Retention

Increase pipeline and intake for management associates and cadets, and improve retention of talent pool

Training and Education

Maintain at least 30 hours of training per year per regular full-time employee.

Employee Health and Safety

Improve employee health and well-being, and reduce workplace injury and accident rates

Environment

Climate Change and Energy Management

  • Assess the long-term energy impact of new procured technologies within our operation
  • Establish e-waste recycling capability for the broader scope of e-waste
  • Conduct environment life cycle impact and climate change adaptation exercise