SUSTAINABILITY AT SINGTEL

4.1 Stakeholder Engagement
4.2 Materiality Assessment

VALUE AND SUPPLY CHAINS ANALYSIS

We have mapped our material topics to the value chains representing Singtel Group's key business units - Consumer, Enterprise and Digital Life. This analysis has helped us understand the boundaries of our material impact and risks.

During this analysis, four value chains (Mobile, Digital Marketing, Fixed Broadband and Managed Services) were selected based on business and stakeholder discussions, inputs from the materiality assessment working group, relevant documentation review and desktop research and analysis. We then identified the individual components of the key value chains, and applied the 13 material topics to identify relevance as well as our sphere of influence (Figure 4.4).

The output of these assessments has strengthened our materiality assessment and supported the development of our goals and action plans.

Figure 4.4: Key Sustainability Topics Across Singtel Group’s Value Chain
Applicable Material Topics Suppliers Infrastructure Operations Products Distribution Customers
571213 513 5810111213 23691013 13571213 14689
Group Consumer
Mobile
 Infrastructure platform
vendors		 Own network
3G/4G		 Customer
Management		 Voice and SMS
(e.g. local, roaming,
international)		 Own stores Customers (e.g.
resident, travellers)
Device vendors Other operators
(e.g. interconnect,
roaming)		 Network & IT Ops Data (e.g. local,
roaming)		 Franchise Children & youth
Direct sales Enterprises
Fixed Broadband
 Next Generation
Network & other
carriers		 Own network
(e.g. ADSL,cable,fibre)		 Customer
Management		 Fixed broadband
(e.g. ADSL, cable, fibre)		 Own stores Customers
Customer
equipment vendors		 Other operators
(e.g. fibre,
submarine cables)		 Network & IT Ops Franchise Children & youth
Direct sales Enterprises
Group Digital Life
Digital Marketing
 Advertising agencies Telco data centres/
servers		 Data analytics Advertisement Delivery through
Apps & widgets,
banners, MMS,
Mobile search,
QR codes, SMS		 Customers (e.g.
resident, travellers)
Customer management Emerging customers
Online content
providers		 Advertisement
platform		 Advertisers Enterprises
Group Enterprise
Managed Services
 Infrastructure platform
vendors		 Own network
(e.g. IP VPN, data
centres/servers		 Service delivery Cloud Enterprises
Managed Hosting
Customer equipment
vendors		 Other operators
(e.g. fibre)		 Monitoring and
maintenance		 Managed Security Government
Contact centres
 
1 Customer satisfaction
2 Product and service quality
3 Innovation
4 Customer health and safety
5 Customer data privacy and protection
6 Fair marketing communications
7 Supply chain management
8 Inclusion of vulnerable groups
9 Cyber wellness and online safety
10 Talent attraction and retention
11 Training and education
12 Employee health and safety
13 Climate change and energy management