SUSTAINABILITY AT SINGTEL

STAKEHOLDER ENGAGEMENT

Our ongoing engagement with stakeholders allows us to identify, review and prioritise our sustainability efforts. We ensure that our sustainability strategy and programmes are relevant and aligned to our stakeholders’ perspectives and expectations. To achieve this we promote meaningful dialogue with a wide spectrum of stakeholders.

We have engaged a broad set of stakeholders to ensure that we have a diverse perspective on sustainability pertaining to our business. The channels and frequency of such engagement vary depending on the stakeholder group.

In Australia, a formal stakeholder survey was conducted during FY2015 in relation to our Group-wide materiality assessment.

In Singapore, we commenced a structured three-year stakeholder engagement exercise in FY2013 to ensure that our sustainability programmes accurately reflect the issues that are the most important to our stakeholders.

We identified nine key stakeholder groups based on their relevance and influence. Through this exercise, we want to align our efforts to address the concerns and expectations of our stakeholders, and feed into our future strategy and reporting. The AA1000 Stakeholder Engagement Standard (2011) was used to guide the process and provide a framework for structure and best practices.G4-25