SUSTAINABILITY AT SINGTEL

Table 4.2: Material TopicsG4-20G4-21
Our Sustainability Pillars	Top material topics for the Singtel Group	GRI G4 aspect reported	Material for Singtel Group entities		Material outside the organisation	Material outside the organisation
Our Sustainability Pillars	Top material topics for the Singtel Group	GRI G4 aspect reported	Singtel	Optus	Material outside the organisation	Material outside the organisation
Marketplace and Customers	Customer satisfaction	Product and service labelling				Distributors and customers
	Product and service quality	Compliance				Customers and regulators
	Innovation	Indirect economic impacts				Advertisers for digital advertising
	Customer health and safety	Customer health and safety				Customers
	Customer data privacy and protection	Customer privacy				Offshore and outsource vendors, particularly in India and Philippines
	Fair marketing communications	Marketing communications				Customers and digital advertisers
	Supply chain management	Supplier human rights assessment				Mobile and fixed broadband service vendors and distributors
Community	Inclusion of vulnerable groups	Economic performance				Communities
Community	Cyber wellness and online safety	Local communities				Communities, particularly youth
People	Talent attraction and retention	Employment				Distributors
	Employee health and safety	Occupational health & safety
	Training and education	Training and education
Environment	Climate change and energy management	Energy Emissions				Society