SUSTAINABILITY AT SINGTEL

KEY FINDINGS FROM OUR THREE-YEAR STAKEHOLDER ENGAGEMENT EXERCISE

The table below lists various topics that were raised by different stakeholder groups in Singapore from our exercise. These include governance and transparency, data privacy and protection, customer health and safety, inclusion of vulnerable groups, cyber wellness, training and education and waste management.

How We Engage

G4-24

Civil society/Not-for-Profit/VWOs

Example: Regular discussions with various Voluntary Welfare Organisations (VWOs) to identify support needs and trends

Customers

Monthly Singtel customer experience survey

Employees

Quarterly staff briefings
Annual staff engagement survey

Government and regulators

Participation in consultation process
Business roundtables to provide input on policy aspects

Industry bodies

Presentations at industry seminars
Active membership in various industry bodies

Investors

Annual General Meeting
Quarterly updates on financial results
Half-yearly investor roadshows by Top Management

Media

Regular interview sessions by Management

Trade unions

Regular Management-Union dialogues
Management-Union workshops and retreats

Suppliers

Supplier Code of Conduct
Supplier surveys

Table 4.1: Stakeholder Engagement Topics and ResponseG4-27
Important Topics and Stakeholders’ Expectations	Stakeholders	Our Response
Governance and transparency Lead in sustainability disclosure Disclose more data to demonstrate Singtel’s climate change resilience and preparedness		We will continue to disclose our sustainability performance through our annual Sustainability Reports. This includes reporting on our strategy for addressing climate change through managing energy performance and building resilience (see Environment) .
Data privacy and protection Be transparent about Singtel’s data privacy and protection policies		Our Data Protection Policy is available at info.singtel.com/personal/dataprotection. We conform to the Personal Data Protection Act and will continue to introduce measures to protect our customer privacy (see Customer Data Privacy and Protection).
Customer health and safety Provide information on health and safety impact of mobile base stations and usage		We provide this information at info.singtel.com/about-us/sustainability/marketplace. We continue to monitor research findings on electromagnetic frequency risks and the relevant standards and regulations in the markets where we operate and the rest of the world (see Customer Health and Safety).
Inclusion of vulnerable groups Focus on inclusion programmes to benefit marginalised and less well-off communities Focus on core competencies and areas aligned to the business, such as bridging digital divide		Inclusion and well-being is a key focus of our community strategy. We will continue with our programmes in this area and engage our stakeholders regularly to understand their needs that can be served through leveraging our core ICT competence (see Inclusion and Well-being, Education and Employability and Employee Volunteerism).
Cyber wellness Support media literacy and cyber wellness		Cyber wellness is a key focus of our community strategy and we will continue to expand the scope and reach of our cyber wellness programmes in Singapore and Australia (see Cyber Wellness and Online Safety).
Training and education Develop Singtel’s talent pipeline through training and development		Attracting and retaining talent is our priority. We train and develop our people to their fullest potential (see Talent Attraction and Retention ).
Waste management Encourage ‘reduce, reuse and recycle’ of handsets and hardware among consumers Facilitate and enable the disposal of electronic waste		We have extended our mobile phone recycling programme in Singapore to collect e-waste related to our product and services, and will establish recycling capability for the broader scope of e-waste in our operations (see Product and Resource Responsibility).
Includes engagement with Responsible Investors Engagement with our suppliers will be carried out as part of our Sustainable Supply Chain Management framework implementation