PEOPLE

TRAINING AND EDUCATION

DMA

Learning and career development is one of the key drivers of engagement. We want to develop our people to their fullest potential and provide them with a fulfilling career.

In FY2015, our total training investment was S$22.9 million (Singtel S$10.0 million, Optus A$11.5 million) and our people undertook an average of 32.8 hours of learning.

We have a full range of management and technical training programmes. During the year, we developed a training programme to facilitate a leader-led coaching culture based on the principles of Integral Coaching. The focused outcomes of the coaching programme include higher levels of confidence, empowerment and trust, as well as stronger collaboration between individuals and teams. About 300 of our leaders across Singapore and Australia attended this programme during the year, and we continue to roll it out across all leadership levels.

In addition, more than 2,000 employees also attended facilitated career management sessions, and career guides were developed and made available on the Group’s intranet, Espresso.

One of our more popular events is the annual Learning Fiesta, which offers staff access to well-known keynote speakers, as well as short courses and other activities. In FY2015, there were more than 20,000 learning spaces for 170 courses. The Learning Fiesta is available to employees in Singapore, Australia, Malaysia and the US.

Our efforts have been recognised. Singtel was a 2014 Aon Hewitt Global Top 20 Top Companies for Leaders winner, while Optus won best eLearning Model for ’Aspire 2 Brilliance’, our induction programme for our people in retail at the LearnXImpact awards.

Besides in-house training and education, we provide financial support and paid time-off for our people to receive formal qualifications including professional certifications, bachelor and masters degrees.LA10